Twist Tales Privacy Policy

Effective as of: February 1st, 2023

1. About this Policy

This Privacy Policy describes how we process your personal data at Ear Reality GMBH. From now on, we’ll call it the ‘Policy’.

It applies to your use of:

  • all Twist Tales streaming services as a user. For example this includes:
    • your use of Twist Tales on any device
    • the personalization of your user experience. Watch our personalization explainer video to learn more about this
    • the infrastructure required to provide our services
    • connection of your Twist Tales account with another application
    • both our free or paid streaming options (each a ‘Service Option‘)
  • other Twist Tales services which include a link to this Policy. These include Twist Tales websites, Customer Service and the Community Site

From now on, we’ll collectively call these the ‘Twist Tales Service‘.

From time to time, we may develop new or offer additional services. They’ll also be subject to this Policy, unless stated otherwise when we introduce them.

This Policy is not

  • the Twist Tales Terms of Use, which is a separate document. The Terms of Use outline the legal contract between you and Twist Tales for using the Twist Tales Service. It also describes the rules of Twist Tales and your user rights
  • about your use of other Twist Tales services which have their own privacy policy. Other Twist Tales services include Anchor, Soundtrap, Megaphone and the Twist Tales Live app

Other resources and settings

Key information about your personal data is right here in this Policy. However, you might want to take a look at our other privacy resources and controls:

  • Privacy Center: A user-friendly hub with summaries of key topics and helpful videos. It includes the ‘Your Privacy Controls’ video which shows you how to exercise your user rights and make choices about the way we process your data. See Section 2 ‘Your personal data rights and controls’ for more on user rights.
  • Privacy Settings: Control the processing of certain personal data, including tailored advertising.
  • Notification Settings Set which marketing communications you get from Twist Tales.
  • Settings (found in the Desktop and Mobile versions of Twist Tales): Control certain aspects of the Twist Tales Service such as ‘Social’ or ‘Explicit Content’. On the ‘Social’ setting, you can:
    • start a Private session
    • choose whether to share what you listen to on Twist Tales with your followers
    • choose whether to show your recently played artists on your public profile

On the ‘Explicit Content’ setting you can control whether explicit-rated content can be played on your Twist Tales account.

  • Cookies Policy: Information on how we use cookies and how to manage your cookie preferences. Cookies are files saved on your phone, tablet or computer when you visit a website.Twist Tales

2. Your personal data rights and controls

Privacy laws give certain rights to individuals over their personal data.

Some rights only apply when Twist Tales uses a certain ‘legal basis’ to process your data. We explain each legal basis, and when Twist Tales uses each one, in Section 4 ‘Our purpose for using your personal data’.

The table below explains:

  • your rights
  • circumstances when they apply (such as the legal basis required)
  • how to use them

You can also watch our video about Your Privacy Controls.

Cookie Type


Be informed
Be informed of the personal data we process about you and how we process it.

We inform you:

  • through this Policy
  • through information provided to you as you use the Twist Tales Service
  • by answering your specific questions and requests when you contact us
Be informed
Request to know and access the personal data we process about you.

about you.

To request a copy of your personal data from Twist Tales, either:

  • use the “Download your data” tool in your account Privacy Settings, or
  • contact us
    When you download your data you will receive the information about your data that Twist Tales has to provide under applicable laws. If you would like more information about how we process your personal data, you can contact us.
Know / Access
Request that we amend or update your personal data where it’s inaccurate or incomplete.
You can edit your User Data under ‘Edit profile’ in your account or by contacting us.
Request that we amend or update your personal data where it’s inaccurate or incomplete.
You can edit your User Data under ‘Edit profile’ in your account or by contacting us.

2. How does Twist Tales use cookies?

Twist Tales, or our service providers acting on our behalf, uses the types of cookies identified in Section 1 above in the following ways:

Purpose Cookie Type


Performance / Analytics

We use cookies and other similar technologies to analyse how the Twist Tales Service is accessed, is used, or is performing. We use this information to maintain, operate, and continually improve the Twist Tales Service. We may also obtain information from our email newsletters or other communications we send to you, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.


These cookies let us operate the Twist Tales Service according to your preferences. For example, when you continue to use or come back to the Twist Tales Service, we can provide you with our services based on information you provide to us, such as remembering your username, how you have customised our services, and reminding you of content you have enjoyed or listened to on the service previously.v

Targeted Advertising
We use these cookies and other similar technologies to serve you with advertisements that may be relevant to you and your interests, including interest-based advertising. The information may also be used to record how many times you’ve been served a particular advertisement and to ensure we do not display the same advertisement to you repeatedly, and to otherwise help us measure their effectiveness.
Third Party

We may allow our Business Partners to use cookies or other similar technologies on or outside the Twist Tales Service for the same purposes identified above, including collecting information about your online activities over time and across different websites, applications, and/or devices.

Twist Tales Ads

We work with website publishers, application developers, advertising networks, and service providers to deliver advertisements and other content promoting Twist Tales on other web sites and services. Cookies and other similar technologies may be used to serve you with advertisements that may be relevant to you and your interests on other websites, applications, and devices, and to regulate the advertisements you receive and measure their effectiveness.

3. Personal data we collect about you

These tables set out the categories of personal data we collect from you. You can also watch our video about Personal Data at Twist Tales.Twist Tales

Browser Cookies

You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings).

Please note that if you set your browser to refuse cookies, you may not be able to use all the features of the Twist Tales website. To find out more information, you can visit

Mobile Identifiers

On your mobile device, your operating system may provide you with additional options to opt out of interest based advertising or to otherwise reset your mobile identifiers. For example, you may use the “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.

Cookies on the Twist Tales Desktop Application

You can withdraw your consent to our use of cookies on Twist Tales’ desktop application at any time. If you no longer wish to receive cookies, navigate to your Account Settings page and turn on the Desktop Cookie Opt-Out feature. When the feature is turned on, it will block cookies from that installation of the Twist Tales desktop application on that computer; if you have Twist Tales installed on more than one machine, or if you re-install the application, then you will need to turn the feature on for each installation. You will need to restart the application for this feature to take effect.

Please note that if you set the Twist Tales desktop application to block cookies, then your Twist Tales experience may be affected.

Interest-Based Advertising

Certain targeted advertisements that we (or a service provider acting on our behalf) display to you based on information about your online activities across websites and other interactive properties operated by third parties may include the “Ad Choices” icon or another mechanism to opt out of receiving interest-based advertisements. You may click on the AdChoices icon or visit to receive more information about the collection and use of information about your online activities for interest based advertising or to learn how to opt out of having your data used for interest based advertising by Digital Advertising Alliance (DAA) participating companies.

  • Canadian users can also visit
  • European users can also visit to learn how to opt out of having their data used for interest-based advertising by European Interactive Digital Advertising Alliance (EDAA) member companies.
  • The Network Advertising Initiative’s (NAI) Opt-Out Tool at allows you to opt out from the use of information about your online activities for interest based advertising by NAI member companies.

Please note that even if you opt out using the mechanisms above, you may still receive advertisements when using the Twist Tales Service.